MISION

The mission of the Office of the Deputy Vice Chancellor (Student Affairs and Alumni) is to strengthen students potential through student development programmes and consolidation of strategic relationships established with alumni in line with UPM’s mission.

VISION

The vision of the Office of the Deputy Vice Chancellor (Student Affairs and Alumni) is to become an excellent entity for student and alumni development in line with UPM’s vision.

SCOPE OF QUALITY MANAGEMENT

1. Services for non-credited co-curriculum activities for undergraduate students
2. Services for credited co-curriculum activities for undergraduate students
3. College sports events organizing services
4. Alumni networking services
5. Graduates tracer study
6. Zakat assistance for students
7. Counseling services for undergraduate students

QUALITY POLICY

The Office of the Deputy Vice Chancellor (Student Affairs and Alumni) and its entities are committed to achieve excellence in the provision of services for credited and non-credited co-curriculum activities, organizing of college sports events, alumni networking services, graduates tracer study, zakat assistance and undergraduate counseling services through a quality management system that is constantly improved to meet clients’ expectations, in compliance with the standard of MS ISO 9001:2008.

Staff members at the Office of the Deputy Vice Chancellor (Student Affairs and Alumni) and its entities are always committed to execute their responsibility in achieving the determined Quality Objectives, and in ensuring the said objective are revised periodically in line with the Vision, Mission and Quality Policy of the Office of the Deputy Vice Chancellor (Student Affairs and Alumni) UPM.

CHARTER

CLIENTS’ CHARTER OF STUDENT

1. To provide friendly, comfortable and efficient service
2. To announce the results of application for student activities (complete paperwork) within seven (7) working days upon receipt of application.
3. To announce the result of application for stationeries and souvenirs within one (1) working day upon receipt of application.
4. To announce the result of application for the borrowing of recreation tools/ technical/ cultural arts and the use of facilities for student activities within three (3) working days upon receipt of application.
5. To process financial claim documents of student activities within one (1) week upon receipt of completed documents.
6. To announce the results of application for transport reservation for student activities within three (3) working days upon receipt of application.
7. To ensure that zakat  assistance is provided  within fourteen (7) working days upon receipt of application.
8. To ensure that appointments between students and counselors can be arranged within three (3) working days.